Return & Refund Policy

We hope that you are satisfied with every purchase.  However, we have seen many unexpected things in life, and we are proud to offer one of the best return policies in the online business.  Living In Style New York guarantees every purchase with a refund.  We want you to shop at our store with confidence.

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.  You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery.  We inspect all returned items and award a partial refund for opened or used products.  If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.  Some manufacturer can only accept a return within 10 days.

If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery, we refund the full cost of the merchandise minus the original shipping charge, actual return shipping fees and  20% restocking fee.

Unfortunately, we cannot take returns of products that have been assembled, modified, opened, shows signs of wear or you contact us after 30 days.  We also cannot take returns of products that are made to order.  Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please contact us immediately.

If you refuse your delivery without inspection, miss your delivery appointment(s), return a non-defective or undamaged product, or change your mind after the order is already shipped, you will incur original shipping charges along with actual return shipping fees. Return shipping fees typically range from $100 to $500, but may be more for larger items, or less for smaller items. Additionally, a 20% restocking fee will be charged.


How To Return

Please email info@livinginstylenewyork.com and include your original order number, what product(s) you are returning, and your name. Or call us at (866) 703 – 0088 so that we can start the return process.  All returns must have a Return Authorization Number, created by our Customer Service department; otherwise, our warehouse will refuse to take the return.

Wrap the package carefully.  When the product is ready for pickup we will help arrange for the product to be brought back to our warehouse. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.


Replacement Parts

Free replacement parts.  We hope that every product you receive arrives with all the parts necessary to fully assemble your product. Should you discover that a part is missing, damaged, or defective, please do not return the product but first contact our Customer Service team for the replacement part.  We will send out the replacement part for free if the product is still under warranty (typically 1 year).

Free maintenance.  Should you discover that a product is not functioning correctly, please do not return the product but first contact our Customer Service team.  We will work with you to identify the problem.  We will either send out a replacement part or a full replacement of the product for free if the product is still under warranty (typically 1 year).

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